FAQ

Choose a product or contact us with your custom idea. We’ll confirm details, materials and availability before crafting your piece.

Yes. Every Roll & Forge piece is handmade with attention to detail, using selected materials and individually finished surfaces.

If production has not started yet, we’ll do our best to adjust your order. For custom pieces, please contact us as soon as possible.

Absolutely. Custom commissions are welcome — from faction symbols and fabric colors to full unique tabletop accessories.

In most cases, yes. We can adapt symbols for engraving, fabric, lids or decorative details depending on the product.

Yes. Fabric color is one of the most popular custom options. Availability can vary, but we’ll help you pick a fitting option.

Yes. You can combine engraving, custom fabric, organizers, premium hardware and unique materials into one build.

Most custom builds take around 2–4 weeks depending on complexity, material availability and our current workshop queue.

We work with selected woods suitable for durable tabletop accessories. Exact options depend on the product and availability.

We offer several fabric colors and textures for dice trays and custom builds, from classic black to faction-inspired colors.

Yes. Wooden surfaces are finished to protect the piece and enhance the natural look of the material.

Yes, where possible. Send us your request and we’ll confirm whether the material is suitable and available.

We can ship internationally. Exact shipping options and pricing depend on destination and product size.

Delivery time depends on the destination and carrier. We’ll provide estimated timing before dispatch.

Yes. Once your order is shipped, tracking information will be sent to your contact email whenever available.

Products are carefully packed to protect wood, corners, fabric and decorative details during transport.

Payment options depend on the final shop setup. For custom orders, we’ll confirm payment details directly.

Yes. Payments are handled through secure payment methods available on the website or confirmed during the order process.

Currency options depend on the payment provider and checkout setup. We’ll keep this clear before purchase.

Standard products may be eligible depending on condition and timing. Custom-made items are handled individually due to personalization.

Use a dry or slightly damp soft cloth. Avoid harsh chemicals, soaking, or abrasive cleaning tools.

Occasional outdoor use is fine, but avoid rain, direct moisture, extreme heat and long sun exposure.

Keep the piece dry, store it safely and avoid placing heavy or sharp objects directly on fabric surfaces.

Engravings are made to last. Natural wear may occur over time, but proper care will preserve the look for years.